SPICE for IT-Services Expert / Provisional Assessor (intacts)

Categories Process Management

General Information

Code: ITSM-24-002
Location: Online-Training
Date: 11/11 - 11/15/2024
Duration: 5 Days
Time: 09:00 AM - 05:00 PM
Centr. European Time (Berlin)
Language: English
Examination Fee: € 450.00 per participant
Online Price: € 3,060.00 per participant, plus VAT

Gain a comprehensive understanding of SPICE for IT Services and prepare participants to assess and optimize digital service management processes.

Connected vehicles are gradually transforming into high-performance computers on the move — data centers with sensors and actuators on wheels. The vast amount of data they produce every day enables the industry to continuously offer customers attractive digital services.

Professional IT service management helps digital services run correctly, smoothly and with the required performance — essential to customer satisfaction.

This five-day intacs^® -certified SPICE for IT Services Provisional Assessor training (with an optional exam on the fifth day) provides participants with detailed insights into the structure and subject matter of the SPICE for IT Services model and assessments. We will cover how to assess processes and conduct comprehensive evaluations of processes.

Motivation for establishing and improving IT service management and processes
Introduction to ISO 330xx and the SPICE for IT Services model
Deep insights about the model, supported by student presentations
Detailed discussion of the processes of the assessment model
Detailed discussion of the capability levels of the assessment model
Introduction to document and data reviews
Rating of indicators and process attributes
Introduction to interview and documentation techniques
Overview of the assessment procedure
Practice exam as preparation for the certification exam

Target audience

IT service management professionals interested in understanding and improving the digital service management processes used at their companies according to SPICE for IT Services

Prerequisites

To achieve certification as an intacs^®-certified Provisional Assessor (SPICE for IT-Services), participants must:

Pass the exam
Have at least two years of relevant full-time professional experience in either in IT Service Management or in R&D projects for software-based automotive electronics systems or in quality assurance processes in this area
Have at least basic knowledge of or experience in IT service management, such as ITIL V4 foundation or ISO 20000-1 foundation (recommended)

Examination

This training leads to the intacs^®-certified SPICE for IT Services Provisional Assessor exam. The exam is performed by the ECQA; we charge an exam fee on behalf of ECQA.